"While this Tool Kit offers general guidelines on interacting with people with disabilities, it is not definitive, as each person has his/her own personal preferences...When in doubt, ask."
The information in this module will help your organization communicate positively about disability issues, and communicate effectively with people who have a disability. The topics covered include preferred language/terminology and etiquette in relation to different types of disability.

This module also outlines the proper etiquette when meeting or approaching a person with a disability. For example, if a visitor is either deaf or hard of hearing, it is important to gain their attention and ask what communication technique the person prefers, before beginning to speak. It is also important to speak clearly and slowly, but without exaggeration. Never shout at a person. 

To read the full module and explore the tool kit, purchase your copy here.


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